Frequently Asked Questions

How much does it cost?
Borrowing and using the Hotspot is free! If the Hotspot is lost or damaged beyond repair, a $100 fee will be charged to your Library account.

How long is the check-out period for the Hotspot?
Hotspots can be checked out for 21 days.

What happens if I do not return the Hotspot by the due date?
Hotspots not returned by the due date will have the service deactivated. At 60 days overdue, a replacement cost of $90 will be charged to the cardholder’s account.

I lost the ____?

Patrons must pay for the replacement of any lost or damaged items.

Replacement fees are:

Device - $75
Charger - $5
Cord - $5
Case - $5

How do I renew it?
Hotspots may be renewed if there are no holds. You can renew the Hotspot by logging into your account or at any Library location, just like any other item.

How do I request a Hotspot?
Hotspots can be requested through the Library's online catalog like other Library materials; just type Hotspot in the search box. When you place a hold, you will be placed on a waiting list to receive the next available hotspot.

What information about my Internet usage, if any, is tracked by the Library or the service provider?
Your Internet usage is not tracked by the Library or the service provider.

Is the Hotspot secure?
Hotspots are unsecured, wireless networks and any information being sent or received over the network could potentially be intercepted by another wireless user. Hotspot borrowers are cautioned against transmitting their credit card information, passwords, and any other sensitive, personal information while using any wireless network, and do so at their own risk.

Is the Hotspot filtered?
Hotspot Internet usage is filtered in compliance with CIPA.

How many devices can be connected at one time to the Hotspot?
Up to 15 devices can connect to the Hotspot at one time. Note that connecting many devices may slow down connection speed.

How much data can I use?
The Hotspots are on unlimited data plans managed by the Library. You can use as much data as you desire without deactivation or throttled speeds.

Can I use the Hotspot to send/receive text messages?
No. Texting/SMS messaging is not available.

I have successfully connected, however I have slow-to-no internet access.
The Hotspots gain internet access through T-Mobile cell towers. If the Hotspot has no signal from T-Mobile, it will not be able to give you internet access.  Check the front of the Hotspot and look for signal bars.  If no bars are found, the device has no signal. Turn the device off and back on to try to gain internet access.  If signal bars do not appear, you may be out of T-Mobile’s network coverage.

How long does the battery last?
The battery provides 6 hours of continuous use.  Depending on signal strength, number of devices connected, or pressure of usage, the device’s battery life will vary.

How do I disconnect a personal device from the Hotspot?
The Hotspot does not have the ability to forget or disconnect devices from itself. You must manually go into the Wi-Fi settings on your device and "forget" the Hotspot in order to disconnect.

Can I use the Hotspot outside of the U.S.?
No, the Hotspots only work in the U.S.

What is the coverage area?
Please use the T-Mobile map at

Who should I contact for technical support?
If you need help using a Hotspot, call T-Mobile at 844-361-1310

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