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PRESS RELEASE: City Library Announces new reference service, "Text a Librarian"

St. Louis, MO... The St. Louis Public Library announces a new reference service, Text a Librarian. The new feature enhances their already popular “Ask a Librarian” service.

Text a Librarian allows patrons to text a simple question to the Library from their mobile phone. Librarians answer questions on a web-based interface, keeping a “live archive” of all the questions and answers. The service does not display phone numbers and generates an anonymous ID for each patron in order to reference conversation history and is available Monday, 9:30 a.m. to 8:30 p.m.; Tuesday-Friday, 9:30 a.m. to 5:30 p.m.; and Saturday, 9 a.m. to 4:30 p.m.

Text a Librarian is excellent for asking quick, simple questions that can be answered in short responses. For more involved reference questions, please call the Library at 314.539.0350 or email us at webref@slpl.org. Patrons can also ask questions in person at any of our Branches, or by live chat from our website at slpl.org.

Librarians will respond to your text questions within two hours. However, questions received after hours or on holidays will receive an automated response and will be answered when service hours resume.

It is easy to use: To send us a question via text messaging: Text 66746 and start the first message with the keyword askslpl followed by a space. Type the question and press "Send." Save 66746 in your contacts as askslpl.

Example: askslpl: What time does the Carpenter Branch close today?

Patrons need only to include askslpl the first time they send us a question. Patrons’ cell phone provider's standard rates apply.

Text a Librarian was developed by Mosio, an award-winning mobile technology company that enables companies and institutions to harness the power of mobile communications.

8/27/2012